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Bilingual (EN/FR) Customer Support Officer (Chat & email) - Antananarivo  

21/09/2024 |  GetHumanCall |  Contrat CDI |  Date limite de candidature : 30 Septembre 2024 |  Antananarivo  
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Qui est GetHumanCall ?

C'est la seule startup d'externalisation de service client qui prône avant tout le bien-être des collaborateurs et la qualité pour le client.

OuiLive is the leading platform for HR gamification. We engage communities of over 250 companies with our Connected Challenges. A connected challenge is a digital, fun, and interactive experience in which a target audience participates (employees, agents, students, or the general public). These challenges take place on the OuiLive app, where each client has a dedicated space, customized to their branding.

Job Description

As the Content Moderation and Customer Support Officer, you play a key role in the success of the Connected Challenges we organize for our clients. Your mission revolves around two main areas: content moderation and customer support.

1.Content Moderation
- Guidelines Verification: You will carefully review the photos and videos submitted by participants to ensure they comply with the specific rules of the challenge. This ensures that all participants follow the same game rules. You will be vigilant in detecting and preventing the publication of offensive, inappropriate, or non-compliant content according to community standards.
- Challenge Monitoring: In addition to moderation, you will provide suggestions and advice regarding the challenge instructions, allowing for adjustments if they are not understood or are misinterpreted.

2.Customer Support:
- Technical Assistance: You will be the primary contact for users experiencing technical issues on the app, whether it’s bugs, login difficulties, or interface problems. Your ability to identify and resolve these issues quickly will contribute to a positive user experience.
- Clarification of Challenge Rules: You will answer participants' questions regarding the challenge rules, clarifying instructions, point allocation criteria, or any other necessary information to ensure their understanding and satisfaction.
- Email Responses: You will manage interactions with users primarily through email, ensuring that you provide clear, courteous, and prompt responses to resolve their concerns or questions.

Your role is central in ensuring both the compliance and fairness of the challenges, while also providing high-quality customer support, thus increasing participant satisfaction and engagement.

Skills We're Stoked About
- 1 years’ experience with digital support function.
- Comfortable on all social networks: Facebook, Twitter, Instagram, LinkedIn...
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