Bilingual (EN/FR) Customer Service representative (Chat & email ) - Antananarivo

02/08/2024 | GetHumanCall | Contrat Antananarivo | Antananarivo

Qui est GetHumanCall ?

C'est la seule startup d'externalisation de service client qui prône avant tout le bien-être des collaborateurs et la qualité pour le client.

Circular develops a multi-feature wearable ring to improve physical and mental performances for users around the world through unique and
intelligent recommendations powered by machine learning. Our long-term goal is to provide the ultimate accessory that will be essential to the way we sleep, live and work. Circular allows ambitious people to be more productive, motivated and healthy in their everyday lives thanks to wearable devices and thanks to an intelligent, predictive platform that synthesizes and analyzes the user’s personal data for unique suggestions.

Responsibilities
- Answering customer’s incoming tickets in writing on our support platform.
- Collect requests and feedback from customers or potential customers.
- Generate prospective sales to turn existing or potential customers into new customers.
- Handle partnership demand in order to collaborate.
- Handling customer return, shipping issue and refunds.
- Compliance with communication procedures, guidelines and policies

Skills We're Stoked About
- 1 years’ experience with digital support function.
- Comfortable on all social networks: Facebook, Twitter, Instagram, LinkedIn...

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